Anonymous
map-marker Mission, Texas

Did not get what I ordered

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I ordered a Big and Tall T Shirt Online, and received something thats not even close to what the picture online was. I do not recommend doing business here.
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User's recommendation: Risk buying, what they have on the screen. Is not what they ship.

Barry Dolan D

Did not get my delivery

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I ordered a 100 dollar jersey a 40 dollar hat on the 8th of the month. I got a e mail yesterday saying that it was delivered. I never got it. I have two big dogs that I think would bite so the driver is supposed to inform me when he comes. Never heard anything from him needless to say I dont receive my package
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Loss:
$157
Pros:
  • Talk a good game day it will be here soon
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Maybe

Michael R Cir

Team Pride LED Car Door Light

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Cheap looking, instructions on how to install "MINIMAL". In order to return, they DEDUCT $9.99 FROM your refund. Should have read reviews, BEFORE ordering.
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Loss:
$28
Cons:
  • Quality and refund process

Preferred solution: Nothing. Using as a learning experience for I know their policy won't change.

User's recommendation: DO NOT BUY

Clayton G Dpx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund delay

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Today was the final day of their refund policy but still no refund told a ticket was submitted and someone will reach out in 1-2 business days. Ridiculous I need the money asap
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Loss:
$276
Pros:
  • I like the merch
Cons:
  • Same inventory as nflshop and fanatics exact same

Preferred solution: Full refund

Senica S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Waco, Texas

Dirty jersey with no tags

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Dallas Cowboys Pro Shop - Dirty jersey with no tags
Dallas Cowboys Pro Shop - Dirty jersey with no tags - Image 2
Dallas Cowboys Pro Shop - Dirty jersey with no tags - Image 3
Received jersey dirty with what looks to be a mustard stain and dirt on the white numbers and a small one on the chest/ neck area of the jersey. It also came without sales tags. So Im guessing it was a used return. I could easily clean myself but I paid and expected a brand new jersey and thats what I should receive.
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User's recommendation: Check your purchase

Anonymous
map-marker Oak Lawn, Illinois

Not getting merchandise

I placed an online order for a hooded sweatshirt on Dec. 15th. The website said guaranteed for x-mas if ordered by the 16th. Paid through PayPal and payment went through. Waited a few days, tried to check for order online but no way to track it. Finally on 12/24 I emailed them. Tried to call them, no answer. Had to give an IOU as the gift! Embarrassing!!! Did online chat with them on 27th and the rep. Told me order will be cancelled because they ran out of stock! Asked me to call the toll free #. Was told they would refund my money. Yippee that’s great but I still owe someone a gift. They could not give me a substitute because items are on sale and they cannot double discount. I’m pissed because Not One person responded to me UNTIL I called. When I told the rep. this on the phone she said they don’t contact you if your order does not ship it is up to you to call and check on the order. Seriously! When they went to pull the item and it was out of stock, why didn’t they notify the consumer so you can make another choice? Shame on you for not having policies in place so your customer is not left hanging.
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Anonymous
map-marker Lindale, Texas

Dallas Cowboys T Shirt Review

Went to the pro shop for the first time and had the experince of a life time. Amazing stadium and the pro shop amazing. Everyone there was so nice. But one in particular was very attentive. Thanks Debra for helping me find the items i needed. If you are ever at the Pro Shop at Att Stadium ask for Debra.
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Reason of review:
Good customer service
Benjaman Zwy
map-marker Arlington, Texas

DALLAS COWBOYS PRO SHOP AT AT&T STADIUM IN ARLINGTON, TX

Updated by user Oct 25, 2014

WHAT I WAS TRYING TO SAY IS THAT MY LATE HUSBAND AND I HAD BEEN DALLAS COWBOYS FANS EVEN WHEN THEY WERE A LOSING TEAM.

Original review Oct 25, 2014
ON SAT. OCT. 4, 2014 WENT TO THE COWBOYS PRO SHOP AT AT&T ARLINGTON, TX STADIUM AND PICKED OUT SOME THINGS THAT I WANTED TO GET. I HAD A $50.00 GIFT CARD THAT A FRIEND HAD GIVEN MY HUSBAND BEFORE HE DIED IN 2004. I KNOW THE CARD WAS OLD, BUT I HAD CALLED ANOTHER PRO SHOP AND THEY SAID THE CARD WAS STILL GOOD. THE PRO SHOP AT THE STADIUM WOULD NOT ACCEPT MY CARD, SO I HAD TO USE A CREDIT CARD FOR MY PURCHASE. THEY SAID THE CARD WAS STILL GOOD BUT I COULD NOT USE IT AT THE STADIUM. THE NEXT DAY I CALLED THE PHONE # AGAIN ON THE CARD AND THEY SAID IT WAS NOT A VALID CARD NUMBER. I CALLED THE STADIUM PRO SHOP AND TALKED TO THE ASST. MANAGER AND HE SAID TO CALL A PERSON NAMED COPI GILLIAN, AT 972-785-****. I CALLED THE NUMBER SEVERAL TIMES AND I LEFT 2 MESSAGES AND THEY HAVE NOT RETURNED MY CALLS. I HAVE ALSO BEEN BOUNCED BACK AND FORTH BETWEEN THE PRO SHOP AND THE NFL AND NO ONE KNOWS ANYTHING. I WOULD VERY MUCH LIKE TO GET THIS PROBLEM TAKEN CARE OF AND TO GET A NEW CARD OR SOMETHING. MY LATE HUSBAND AND I HAVE BEEN DALLAS COWBOYS THRU THE LOSING AND WINNING TIMES, I AM NOT A HAPPY COWBOY FAN RIGHT NOW.
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Loss:
$63
Reason of review:
Problems with payment

Preferred solution: Deliver product or service ordered

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